Beneficiary Communication Policy in the E-Learning Environment

Introduction

The training provider seeks to provide an interactive and safe electronic environment that fosters a spirit of cooperation and respect among all beneficiaries (trainees, trainers, and administrators). This policy defines the rules and ethics of communication between beneficiaries within the digital training environment.

First: Policy Objectives

• Promote effective communication and mutual respect among trainees.

• Regulate online interaction behaviors to ensure everyone's safety.

• Prevent any form of abuse, assault, or discrimination.

• Provide a clear framework for responding to inquiries and participating in discussions.

Second: Rules and Controls for Communication

1. Mutual Respect:

• Polite and respectful language must be used in all forms of communication, whether via forums, live chat, or email.

• The use of any obscene, insulting, or offensive language is prohibited.

2. Professional Communication:

• Dialogue must be within the limits of the training and relevant to the course topics.

• Avoid side discussions or sensitive topics (politics, religion, race, etc.).

3. Privacy and Confidentiality:

• Sharing personal data of any trainee or trainer without prior permission is prohibited.

• The confidentiality of private correspondence and discussions must be respected.

4. Individual Responsibility:

• Each trainee is responsible for the content they share.

• Posting unreliable links or content unrelated to the course is prohibited.

5. Timeliness and Responses:

• Commitment to responding to colleagues or group inquiries within a reasonable timeframe (e.g., 24–48 hours).

• It is preferable to use designated communication channels (such as forums, internal email, or messaging within the platform).

Third: Violations and Unacceptable Behavior

• Harassment or verbal bullying.

• Sending group or promotional messages without permission.

• Speaking on behalf of another party or impersonating an identity.

• Spreading rumors or misleading information.

Fourth: Procedures in the event of a violation

Depending on the type of violation, the entity may take the following actions:

• Official warning or caution.

• Temporary ban from using communication tools.

• Exclusion from the training course.

• Submitting a report to the relevant administrative or legal authority, if necessary.

Fifth: General Recommendations for Beneficiaries

• Be positive and encouraging in your contributions.

• Listen before you respond, and be prepared to accept different points of view.

• Respect others' time and avoid sending messages at inappropriate times.

Sixth: Support and Reporting

• If you encounter any inappropriate behavior, you can report it via [email/platform reporting form].

• The Training Department is committed to the confidentiality of reports and will take the necessary action.