Madarat Al-Ulum Training Center

Technical support

Technical Support in the E-Learning Environment

First: The Objective of Technical Support

The technical support team aims to:

• Provide technical assistance to users (trainees and trainers).

• Ensure the stability of the electronic platform and provide an effective and secure training environment.

• Promptly intervene to address technical malfunctions that hinder the training process.

Second: Technical Support Services

Technical support services include:

1. ✅ Assistance with logging in and recovering accounts.

2. ✅ Resolving problems downloading or viewing content.

3. ✅ Support for using platform tools (live classes, uploading assignments, tests, certificates).

4. ✅ Assist trainers in preparing sessions and operating presentation tools.

5. ✅ Resolve audio and video problems during sessions.

6. ✅ Follow up on general technical malfunctions such as sudden downtime or platform slowdown.

Third: Technical Support Communication Channels

Vary by entity, but the common model includes:

• ???? Email: info@mdarat.edu.sa

• ???? Live Chat: Via the platform during business hours.

• ???? Phone Call: From 8 AM to 6 PM.

• ???? Online Support Form: Attached within the user panel.